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Terms and conditions

Terms and conditions

ELive Music Oy (3095398-8) (hence described in this documet as online store and/or seller) sells products to private persons who are 18 years old or older. We reserve all rights to change the terms and conditions, and the prices. All prices include Finland’s VAT. By using our website and online shop you understand and agree to our terms and conditions.

Contact us

E-mail: info@elivestream.fi
Telephone: +358 445312152
Address: Alhonkangas 12, 68300 KÄLVIÄ, FINLAND
Our online shop and website is: https://www.elivestream.fi

Orders

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.
ELive Music Oy does not take responsibility for in the event of any loss, liability, damage (whether direct, indirect or consequential), personal injury, loss of funds, personal property, money or expense of any nature whatsoever which may be suffered by the customer using our website and online store. ELive Music Oy does not take responsibility for and is not liable for any errors, flaws or interruptions in our online store experienced by You the consumer. Nor are we liable for any damage, damage of property, loss, personal injury or expense of any nature whatsoever experienced by customer using our website and online shop.

Liability
ELive Music Oy’s online store www.elivestream.fi does not take responsibility for in the event of any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the customer using our website and online store. You (the customer) are responsible for keeping your personal password to our website secure.

ELive Music Oy cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
ELive Music Oy shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

ELive Music Oy does not take responsibility for in the event of any loss, liability, damage (whether direct, indirect or consequential), personal injury, injury of any or all family members or expense of any nature whatsoever which may be suffered by You, the customer, or anyone affiliated with You when you’ve purchased a product or CD from us.

You expressly understand and agree that, to the extent permitted by applicable laws, ELive Music Oy shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Services provided on https://www.elivestream.fi .

Under no circumstances shall ELive Music Oy be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary or other damages whatsoever, that result from any Third Party Services or your contractual relationship with any Third Party Provider, including any Expert. These limitations shall apply even if ELive Music Oy has been advised of the possibility of such damages. The foregoing limitations shall apply to the fullest extent permitted by applicable law.
Where the Site and/or applications contain links to other websites, webpages, resources, or mobile services which are proprietary to third parties, other users, advertisers or sponsors, such websites, webpages, resources and mobile services are provided for your information only and you access them at your own risk. We are not liable or responsible for the content or operation of third party websites, webpages, resources or mobile services. You should read any applicable terms and conditions and privacy policies.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade applicable by the laws of Finland.

Read more about Bambora: https://www.bambora.com

Payment methods

With Bambora PayForm you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Enterpay Company Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: payform@bambora.com
Telephone: +358 9 315 82 555 (workdays 9-17)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

Shipping

Entrence fees or tickets or memberships to our Live Stream concerts are delivered to the customer as online membership service on the site https://www.elivestream.fi. No physical tickets will be deliered to the customer when purchasing tickets to our live stream concerts.

Orders are being shipped during workdays. Products from the stock are usually delivered within 3-5 workdays. Delivery for products that are not in stock usually takes 1-3 weeks. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.

Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

Returns

The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number for receiving the refund.

Cancelling an order, defect liability and reclamations

Live stream concert tickets/entrence fees or memberships can not be cancelled or refunded after purchase and all purchases are final. ELive Music Oy is not liable and does not take responibility for any flaws, shortcomings, damage or errors in any or all live stream concert broadcasts provided by ELive Music Oy on our website https://www.elivestream.fi, nor are we liable for and do not take responibility for any flaws, shortcomings, damage or errors in any Your, the customers, devices, internet connection, computers or any other product affiliated with viewing our live stream concerts.

Regarding products (CDs, t-shirts, hats, bags, thermos bottles or any other merchandise) You, the customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop and sent as soon possible.

Tickets or entrence fee or membership to our Live Stream concerts are delivered to the customer as electronic online memberships on the website https://www.elivestream.fi to any or all concerts purchased by You, the customer. The sale of tickets/entrence fee/membership to our Live Stream concerts are final and can not be returned or refunded. By purchasing any of the above and by using our website you agree to these terms and conditions. Purchased tickets/memberships can be found by the customer by logging in to “My account” -page and clicking the link “Orders” located to the left on the “My account” dashboard.

ELive Music Oy is not liable for any third party’s products, content or services affiliated with our online shop, and is not binded to any agreements made by You the customer and any or all third parties.

ELive Music Oy is not liable to fulfill this agreement in case of Force Majeure. For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, disease or illness, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. to change, modify, add, or remove the dates of any or all our concerts and the artists of any or all our concerts. ELive Music online store also reserve all rights to change or modify shipping time on any or all products bought by You the customer time in case of vacation or in case of disease or illness.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.